Terms and Conditions

With A Touch Of I

Last updated: 21.02.2026

Welcome to With A Touch Of I. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us

With A Touch Of I is a handmade brand based in Bulgaria, offering small-batch soaps, candles, and handcrafted goods inspired by nature and craftsmanship.

All products are created and packaged with care under the brand „With A Touch Of I.“

For inquiries, please contact:
Email: [email protected]

2. Products

All products are handmade in small batches. Because of their handcrafted nature:

  • Slight variations in color, texture, and design may occur.
  • Natural ingredients may vary slightly from batch to batch.
  • Product images are for illustration purposes only.

These variations are part of the beauty of handmade goods and are not considered defects.

3. Ingredients & Allergies

All ingredients are listed on each product page and label.

Customers are responsible for reviewing ingredient lists before purchasing. If you have allergies, sensitivities, or skin conditions, please consult a medical professional before use.

With A Touch Of I is not responsible for allergic reactions or misuse of products.

4. Orders & Payment

Orders are processed after payment is successfully received.

We reserve the right to:

  • Refuse or cancel an order if necessary
  • Cancel orders due to pricing errors
  • Limit quantities per customer

Prices are listed in EUR and include VAT if applicable.

5. Shipping

Orders are processed within 5 business days.

Delivery times depend on the shipping provider and destination.
With A Touch Of I is not responsible for delays caused by courier services.

Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

Due to the hygienic nature of soaps and personal care products:

  • Used or opened items cannot be returned.
  • Returns are accepted within 14 days of delivery (EU consumer right), provided items are unused and in original packaging.

Customers are responsible for return shipping costs unless the product is faulty.

Refunds are processed after inspection of returned items.

7. Product Use Disclaimer

All products are for external use only.

Discontinue use if irritation occurs.

Keep out of reach of children unless supervised.

With A Touch Of I is not liable for:

  • Improper storage
  • Misuse
  • Failure to follow instructions

8. Intellectual Property

All content on this website, including:

  • Logo
  • Product descriptions
  • Photography
  • Brand materials

are the intellectual property of With A Touch Of I and may not be copied, reproduced, or used without written permission.

9. Privacy

Please refer to our Privacy Policy below for information on how we collect and use personal data.

10. Governing Law

These Terms are governed by the laws of Bulgaria and the European Union.

PRIVACY POLICY

With A Touch Of I

Last updated: 21.02.2026

With A Touch Of I respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

1. What Information We Collect

We may collect:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Phone number (if required for delivery)
  • Payment information (processed securely via third-party providers)

We do not store full payment card details.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate about your purchase
  • Provide customer support
  • Improve our website
  • Send newsletters (only if you opt in)

3. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contractual necessity (to fulfill your order)
  • Legal obligations (tax/accounting laws)
  • Your consent (newsletter subscription)
  • Legitimate business interests

4. Data Retention

We retain order-related data for accounting and legal purposes as required by Bulgarian and EU law.

Newsletter data is kept until you unsubscribe.

5. Data Sharing

We may share your data with:

  • Shipping providers
  • Payment processors
  • Accounting services (if applicable)

We do not sell or trade your personal data.

6. Your Rights (Under GDPR)

You have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • File a complaint with the Bulgarian Commission for Personal Data Protection

To exercise your rights, contact: [your email address]

7. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyze traffic
  • Support shopping cart functionality

You can disable cookies in your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal data.

9. Contact

If you have any questions regarding this Privacy Policy, please contact:

With A Touch Of I
Email: [email protected]
Established in Bulgaria